Terms of Service

Business Name

Poop Scoopin' Crew

Address

28 Quarry Rd, Dayville, CT

Contact Email

trent@poopscoopincrew.com

Service Overview

Poop Scoopin' Crew offers residential and commercial pet waste removal services, including one-time cleanings, weekly, bi-weekly, and seasonal services. Pricing is based on yard size and the number of pets. Additional charges may apply for larger areas or excessive waste accumulation.

Access to Property

Customers must ensure that our team has unobstructed access to the service area on scheduled days. This includes:
- Unlocking gates or providing access codes.
- Ensuring pets are secured if they are aggressive or protective.
- Clearing the yard of excessive debris, tall grass, or snow.
If access is denied or unsafe, the service will be skipped, and the regular fee will still apply. A return visit can be scheduled for an additional $5 fee

Weather Policy

Services will continue during light rain or snow. However, in cases of severe weather conditions (e.g., thunderstorms, heavy snowfall, extreme temperatures), services may be postponed. Missed services due to weather will not be refunded, as waste will be collected during the next visit.

Holidays

Poop Scoopin' Crew observes the following holidays and will not provide services on these days:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
If your scheduled service falls on a holiday, it will be skipped, and service will resume the following week. No refunds will be issued for missed holiday services.

Billing and Payments

- Services are billed monthly in advance, with payments due on the 1st of each month.
- A late fee of $10 will be applied to payments not received by the 3rd of the month.
- If a payment is more than 30 days overdue, services will be suspended until the account is current.
- One-time cleanings are billed upon completion, with payment due within 24 hours.

Service Pauses and Cancellations

- Customers may pause services for up to 30 days. If services are not resumed after this period, the customer will be removed from the schedule.
- To cancel services, please provide at least 24 hours' notice via email.
- If services are canceled mid-month, no refunds will be issued for the remaining days.

Additional Fees

Additional charges may apply for:
- Cleaning and sanitizing decks, patios, or sidewalks: $5 per visit.
- Cleaning areas with rocks or pebbles: $3 per visit.
- Waiting time if our team is delayed due to customer-related issues: $5 per visit.

We use customer information to provide quotes, registration, scheduling, billing, and service communications. We share information with Sweep&Go, payment processors, and other service providers as described in our Privacy Policy.

Changes to Terms

Poop Scoopin' Crew reserves the right to modify these Terms of Service at any time. Customers will be notified of significant changes via email or through our website. Continued use of our services after such changes constitutes acceptance of the new terms.

Contact Information

For questions or concerns regarding these Terms of Service, please contact us at:
Email: trent@poopscoopincrew.com
Address: 28 Quarry Rd, Dayville, CT

Meet The Team Behind Poop Scoopin' Crew

We're Trent and Sue. As a local husband-and-wife business, we're committed to dependable service, clear communication, and making yard cleanup one less thing you have to worry about.

See What Our Happy Customers Are Saying

    
 
 
       Posted on Google  
   
   leah Belanger 
 
 
 
 Trustindex verifies that the original source of the review is Google. The Poop Scoop Crew is absolutely amazing! Reliable, thorough and friendly.  My dogs provide unlimited job security and the Crew never disappoints!!
Highly recommend… best subscription I never knew I needed !
  
 
      Posted on Google  
   
   Carsyn Buxton 
 
 
 
 Trustindex verifies that the original source of the review is Google. I have 3 big dogs and Trent is always extremely thorough! The communication is also incredible. I couldn’t recommend Trent enough, he’s awesome and so helpful!
  
 
      Posted on Google  
   
   Louise A 
 
 
 
 Trustindex verifies that the original source of the review is Google. Well worth the cost to have these guys pick up after my dogs!  On one occasion they missed a few and I reached out to them. They came right back and finished the job. If you have 4-legged poop machines, I highly recommend you get this service.
  
 
      Posted on Google  
   
   Lauren Rosen 
 
 
 
 Trustindex verifies that the original source of the review is Google. With 2 bigger dogs this service is well worth it, especially during the winter.
  
 
      Posted on Google  
   
   Kailey Fabiano 
 
 
 
 Trustindex verifies that the original source of the review is Google. We would definitely recommend. Correspondence was easy, initial estimate was immediate, weekly texts to keep us in the loop on when they will be arriving and when the service is done is fantastic. My dog is a runner, and I only had to say that once. Gates are always closed and rechecked, which is extremely important to us.
  
 
      Posted on Google  
   
   Tracy M 
 
 
 
 Trustindex verifies that the original source of the review is Google. Trent does a fantastic job! I have a large yard and he doesn’t miss a thing. Much appreciated!
  
 
      Posted on Google  
   
   Eric Centeno 
 
 
 
 Trustindex verifies that the original source of the review is Google. They are very professional on time and they do great work my lard looks a whole lot better highly recommend them