Terms Of Service
Business Name
Poop Scoopin' Crew
Address
28 Quarry Rd, Dayville, CT
Contact Email
trent@poopscoopincrew.com
Service Overview
Poop Scoopin' Crew offers residential and commercial pet waste removal services, including one-time cleanings, weekly, bi-weekly, and seasonal services. Pricing is based on yard size and the number of pets. Additional charges may apply for larger areas or excessive waste accumulation.
Access to Property
Customers must ensure that our team has unobstructed access to the service area on scheduled days. This includes:
- Unlocking gates or providing access codes.
- Ensuring pets are secured if they are aggressive or protective.
- Clearing the yard of excessive debris, tall grass, or snow.
If access is denied or unsafe, the service will be skipped, and the regular fee will still apply. A return visit can be scheduled for an additional $5 fee
Weather Policy
Services will continue during light rain or snow. However, in cases of severe weather conditions (e.g., thunderstorms, heavy snowfall, extreme temperatures), services may be postponed. Missed services due to weather will not be refunded, as waste will be collected during the next visit.
Holidays
Poop Scoopin' Crew observes the following holidays and will not provide services on these days:
- Christmas Day
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
If your scheduled service falls on a holiday, it will be skipped, and service will resume the following week. No refunds will be issued for missed holiday services.
Billing and Payments
- Services are billed monthly in advance, with payments due on the 1st of each month.
- A late fee of $10 will be applied to payments not received by the 3rd of the month.
- If a payment is more than 30 days overdue, services will be suspended until the account is current.
- One-time cleanings are billed upon completion, with payment due within 24 hours.
Service Pauses and Cancellations
- Customers may pause services for up to 90 days. If services are not resumed after this period, the customer will be removed from the schedule.
- To cancel services, please provide at least 24 hours' notice via email, phone, or preferably through your customer portal.
- If services are canceled mid-month, no refunds will be issued for the remaining days.
Additional Fees
Additional charges may apply for:
- Cleaning and sanitizing decks, patios, or sidewalks: $5 per visit.
- Cleaning areas with rocks or pebbles: $3 per visit.
- Waiting time if our team is delayed due to customer-related issues: $5 per visit.
Privacy Policy
We use customer information to provide quotes, registration, scheduling, billing, and service communications. We share information with Sweep&Go, payment processors, and other service providers as described in our Privacy Policy: https://poopscoopincrew.com/privacy-policy/
Changes to Terms
Poop Scoopin' Crew reserves the right to modify these Terms of Service at any time. Customers will be notified of significant changes via email or through our website. Continued use of our services after such changes constitutes acceptance of the new terms.
Contact Information
For questions or concerns regarding these Terms of Service, please contact us at:
Email: trent@poopscoopincrew.com
Address: 28 Quarry Rd, Dayville, CT
